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Customer service

As a paying customer it is your right to be kept informed!
As your order is processed, you will be sent several notification emails indicating the status of your order for tracking purposes. Notification emails are sent:
On receipt and clearance of your payment
On receipt of your order at our warehouse
On dispatch of your order via our carrier
And at various stages throughout the delivery process (using the carrier's tracking number).
Don't worry! We will pamper you every step of the way! Our Sales Department would be more than happy to respond to any queries you may have.

We are at your service Monday to Friday, 9:00 to 12:00 and 14:00 to 18:00(excluding public holidays.

Tél. : +33 (0)3 20 58 83 06
Fax : +33 (0)3 20 96 28 46
Mail : welcome@koziel.fr

See you soon and thank you for your trust ;)