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These Terms and Conditions govern the use of the website www.koziel.fr, as well as all viewings and KOZIEL® purchases from 1st December 2014. By viewing this website and/or ordering the products (and/or services) offered by KOZIEL®, you fully accept the Terms and Conditions set below. Please read them carefully. We also invite you to take note of the information provided specifically for private individuals and professional customers. They are available in the general menu of the website and in various other communication materials we publish. Do not hesitate to request them. No sale shall be deemed effective without prior acceptance of these Terms and Conditions of Sale.

1. Packing and shipping costs

Each order is shipped as a reinforced cardboard parcel for optimal protection during transport. DHL Express delivers all shipments; except for some few areas DHL do not deliver. You or anyone must be present to receive the delivery. Shipping costs are added to the total amount, and depend on the overall size and weight of your order.

2. Shipping

Orders will only be shipped once full payment has been received and processed. Otherwise, the merchandise will not be shipped and remain the property of KOZIEL. Orders including products in stock will be delivered within 2 to 7 working days(excluding Saturdays and Sundays). Delivery times depend on the availability of products and raw materials, requested graphic-editing work, and the bank checks required when processing payments. In the event of a delay, we will inform you (primarily by e-mail) of the length of the delay and the conditions of delivery of the merchandise. KOZIEL ships customers' orders through private carriers. Once your order has been confirmed and processed, we will send you a notification of shipment e-mail. For legal reasons, mainly to do with parcel insurance, we currently cannot accept orders to certain countries. Please contact our Sales Department for further details. The shipping costs include the cost of packaging and the actual cost of shipment, which is based on the total volume and weight of the ordered items. When ordering from KOZIEL®, you're responsible for ensuring the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. The destination country may subject to import taxes, customs duties and fees levy orders shipped outside ofFrance. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. If the costumer rejects to pay the import taxes, customs or any other duties, the amount paid by KOZIEL®, because of taxes and shipping back to the warehouse, will be deducted from the total refund. KOZIEL® can choose between destroying the goods (with no refund for the customer) or returning the goods to the warehouse (see above about refund). Any order removing from our warehouse, once leaving the warehouse is not insured by KOZIEL® anymore.

3. Purchases

According to the Hamon law (2014-344 Act of 17th March 2014 relative to consumption, KOZIEL informs you that any order placed on our website represents an order with payment obligation. What we consider as an order is a shopping cart lead until clicking on the “finalize my order” button.

4. Prices

All prices displayed on our website are in euro only, inclusive of VAT. The VAT rate is 20%. Forpurchases made outside France but within the EU, prices are exclusive of VAT. In this case, the VAT amount is deducted automatically from yourinvoice. For purchases made outside the EU, all applicable taxes and custom duties shall be borne by the customer, in addition to the cost of ourservice. The costumer is informed about the accurate amount of duties and taxes, once the goods are arrived in the destination country. Fullpayment must be paid before shipping.

5. Method of payment

Payments can be made by one of two methods: (1) by credit card, directly on our website (your account will be debited immediately after verification by our partner bank, Banque Populaire); (2) by bank transfer. Once your payment is recorded,your order will be processed immediately. For faster processing of your order, we strongly recommend payment by credit card. Cash payment,payment on delivery and Pay Pal is not accepted.